WHAT WE DO
At PCMango, we take care of all your IT needs so that you can focus on growing your business. Our IT Support team manages and maintains your infrastructure using proactive and self-healing technology, ensuring maximum productivity for your team.
- IT Support: We manage and maintain your infrastructure using proactive and self-healing technology to ensure maximum productivity for your team.
- Microsoft 365: Enhance business efficiency with collaborative tools, secure access to the office suite, email, and cloud file storage.
- Business Internet: We advise, source, and manage the best business internet for faster upload speeds, guaranteed service, and uptimes.
- Disaster Recovery: Get back up and running in as little as 6 seconds after an incident, preventing business closure due to breaches.
- Cloud Phone System: Say goodbye to bulky handsets with our advanced security and telephony features hosted in a secure server.
- Managed Compliance: Ensure compliance, safety, and security as your business evolves with continual monitoring and adherence to the latest regulations.
OUR PROCESS
Your Custom IT Solution
We start with an initial consultation to understand your unique needs and challenges. From there, we develop a personalized IT solution that meets your specific requirements and helps you achieve your business objectives.
With our expertise, you can trust that your technology is in good hands. Contact us today to learn more about how we can help your business thrive with our tailored IT solutions.
- Initial Consultation
- Review of findings
- Audit and Report
- Agree on Project Core Plan
- Putting your Core Plan into action
- Optional Security Enhancements
- IT Strategy and Implementation Plan
- Regular Business Reviews
Initial Consultation
We know that every business has unique needs, which is why we start with a full discovery process to understand your business inside and out. During our initial consultation, we’ll discuss your goals, challenges, and opportunities, so we can develop a custom IT strategy that supports your business growth and success. Our ultimate goal is to help you achieve your objectives and maximize your potential.
Review of findings
We believe that technology plays a crucial role in modern businesses, which is why we’ll review any concerns you have with your IT infrastructure. We’ll also dive into what running optimally looks like for you and how you measure success or failure. By understanding these issues, we can develop a tailored plan to address them and help you reach your goals.
Audit and Report
We take a comprehensive look into your current IT systems to get a complete understanding of your situation. Our team will assess your IT security, data backup, and overall risks, and we’ll address any concerns you may have along the way.
After we’ve assessed your systems, we’ll provide you with a detailed report that explains your IT situation and our initial recommendations. This report will include which Core Plan would best suit your needs, as well as an estimate of costs for those recommendations. We believe in transparency and want you to have all the information needed to make the best decisions for your company.
We understand that cost is an important factor in decision-making, so we’ll be upfront about the costs of our recommendations. Our goal is to help you get the most out of your IT systems while staying within your budget.
Agree on Project Core Plan
We understand that reviewing reports can be daunting, but our team will simplify the process for you in a clear and friendly way.
We’ll highlight any major issues from the report and explain them thoroughly, so you have a complete understanding of what needs to be addressed. Transparency is key, and we want you to feel confident in the information we provide.
After reviewing the audit report, we’ll move on to the proposed Core Plan, which will outline any pre-onboarding work required in detail. We’ll make sure you understand everything that needs to be done before we move forward.
Finally, we’ll work with you to negotiate and agree on a plan for the future. We believe in working together and want to ensure that you’re comfortable with the next steps.
Putting your Core Plan into action
We understand that implementing a new IT strategy can be challenging, which is why we’ll create a detailed project plan with clear action points for both you and us. Our team will work with you to onboard all of your company devices and technology onto our management platform. This will ensure a smooth implementation with minimal disruptions to your business. We’re committed to providing you with a hassle-free experience that helps your business succeed.”
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Optional Security Enhancements
At PC Mango, we take security seriously. That’s why we offer optional add-ons and enhancements to help increase your protection. Whether you’ve requested additional security measures or we’ve identified potential vulnerabilities during our audit, we’ll recommend only those options that we believe will benefit your business. Rest assured that all our recommendations are completely optional and designed to keep your systems safe and secure.
IT Strategy and Implementation Plan
We’re committed to ensuring that your experience with us is seamless and hassle-free. After your onboarding process with PC Mango, we take the time to reflect and evaluate how we can continue to provide exceptional service.
We’ll ask what went well during your onboarding process and how we can maintain that level of service in the future. We’ll also ask for any areas where we could have improved to help us refine our processes and provide a better experience for future clients.
As we continue to work together, we’ll gain a deeper understanding of your systems and IT needs. We’ll explore ways to improve your systems to better support your business goals and collaborate with you to find a solution that works best for your company.
Regular Business Reviews
Our goal is to future-proof your business and help you achieve your goals. We offer quarterly or annual check-ins, during which we’ll discuss any changes to your business, track the progress of your plans, and address any concerns before they become bigger problems.
Our team will assess your IT strategy and track your IT investment against your business goals, targets, and KPIs. We understand that technology can be intimidating, but we’re here to simplify the process for you. Our mission is to be more than just your IT provider; we want to be a partner in your success.
WHAT WE OFFER
We handle your IT needs, enabling your business growth.
Microsoft Teams
We offer Microsoft 365, a suite of collaborative tools to enhance your business’s efficiency, providing secure access to the office suite, email, and cloud file storage.
Fast Internet Speed
Our team also advises, sources, and manages the best business internet for you, ensuring faster upload speeds and guaranteed service and uptimes
Disaster Recovery
Recover swiftly from disasters with our Disaster Recovery as a Service. Minimize downtime with a speedy recovery time of just 6 seconds. Our aim: safeguard your business from closures caused by breaches.
Cloud Phone System
Streamline communication with our Cloud Phone System: no bulky handsets, advanced security, and hosted telephony features.
Cyber Security
Inclusive Cyber Security: integral, no extra charges. Your team and business protected with constant presence.
Strategy & Management
We understand your IT needs, create a roadmap, and offer budget recommendations. Regular meetings optimize IT utilization and maximize value.
OTHER SERVICES
Business IT Support
Unique Business IT Support Customized for your Business
Network Assessments/Configuration for Security and Speed
Business Data Backup and Recovery (BDR)
Enterprise Backup and Disaster Recovery for critical business data 24/7/365
Professional Help Desk
Business IT Consulting
Software Licensing & Management
On Premises Server Maintenance
Enterprise Cloud Services - Amazon Web
Services, Microsoft Azure, Google Cloud Platform
Remote Monitoring and Maintenance
Business Hardware and Software Inventory
Enterprise VOIP Systems
Enterprise Email Hosting and Migrations
Enterprise Website Hosting
Integration of Apple and PC in Business
Network Maintenance and Security
Data Recovery Services
24/7/365 Help Desk
NAS (Network Attached Storage) support for on premises Backups
Password management utilities - greater security 2 Factor Authentication implementation across all vital areas
Cloud backup for servers, desktops, email, and cloud services
Firewall and Router support - VPN for offsite work
Web filtering at firewall - stop users from accessing malicious or inappropriate websites, stop ransomware.
Email backup and management and migrations - move to enterprise level email - Exchange, Google, Zoho.
Server support - Managed monitoring and tested/verified file restore from backups
Email filtering - minimize phishing and spear phishing attacks
Regular Security Training
Dark Web Monitoring
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